Top Questions to Ask Before Hiring an Elevator Repair Company in Florida

Choosing the right elevator repair company is a crucial decision for property owners and managers in Florida. A reliable service partner ensures your elevators run safely, efficiently, and in compliance with state codes. With so many providers available, it’s essential to ask the right questions before signing a contract. At Capital Elevator Co, we believe in transparency and quality service. Here are the top questions to ask when evaluating an elevator repair company in Florida.

Are You Licensed and Insured in the State of Florida?

The first question you should ask is whether the company is properly licensed and insured. Florida requires elevator contractors to hold a valid license through the Department of Business and Professional Regulation (DBPR). Insurance is equally important—it protects you in case of accidents, property damage, or employee injuries. Always request proof of both before moving forward with a provider.

What Types of Elevators Do You Service?

Not all elevator companies are equipped to handle every type of system. Some specialize in hydraulic elevators, while others may focus on traction or machine-room-less (MRL) models. Make sure the company has experience with the type of elevator in your building. At Capital Elevator Co, we service all major elevator systems and have experience with residential, commercial, and high-rise buildings throughout Florida.

Do You Offer 24/7 Emergency Repair Services?

Elevator breakdowns can happen at any time, and response time matters—especially in residential buildings, hospitals, and hotels. Ask if the company offers emergency service and how quickly they can respond to after-hours calls. Capital Elevator Co provides 24/7 emergency repair services across South Florida to ensure minimal disruption and maximum safety.

What’s Included in Your Maintenance Plans?

Maintenance plans can vary greatly between providers. Some may only include basic inspections, while others offer full-service agreements that cover repairs, testing, and compliance checks. Ask for a detailed breakdown of what’s included, how often service visits occur, and whether callbacks are charged separately. A good maintenance plan helps prevent costly repairs and keeps your elevator in top shape.

How Do You Ensure Compliance with Florida Elevator Codes?

Florida has strict codes for elevator safety, inspection, and maintenance. Be sure the company understands and follows ASME A17.1 and Florida Building Code regulations. Ask how they handle required inspections, like CAT1 and CAT5 tests, and whether they assist with permitting and compliance documentation. At Capital Elevator Co, we handle all aspects of compliance, including scheduling inspections and submitting reports to regulatory agencies.

Can You Provide References or Case Studies?

A reputable elevator company should be able to provide references from other property managers or building owners. You may also want to ask for case studies that show their problem-solving skills or long-term service success. This gives you confidence that the company delivers results and maintains strong customer relationships.

What Brands and Parts Do You Use for Repairs?

The quality of parts used in repairs directly affects elevator performance and longevity. Ask if the company uses OEM (Original Equipment Manufacturer) parts or aftermarket components. While aftermarket parts can be cost-effective, they may not offer the same quality or fit. Capital Elevator Co uses high-quality, code-compliant parts to ensure long-lasting repairs.

Do You Offer Modernization Services?

Even if you’re only looking for repairs now, it’s helpful to know whether the company can also handle elevator modernization in the future. A full-service provider can grow with your building’s needs and guide you when it’s time to upgrade. Capital Elevator Co offers both repair and modernization services, helping you extend the life of your elevator system.

Make the Right Choice with Capital Elevator Co

Hiring the right elevator repair company in Florida starts with asking smart questions. From licensing and emergency service to compliance and quality of parts, every answer matters. At Capital Elevator Co, we’re proud to serve Florida property owners with transparent pricing, expert technicians, and dependable support. Contact us today to learn how we can keep your elevators running smoothly and safely.